Refund policy

Refund & Returns Policy

At Dink Down Under, we want you to be happy with your purchase. Please read our policy carefully before ordering.

Change of Mind
We do not accept returns or offer refunds for change of mind purchases. Please choose carefully before completing your order.

Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or significantly not as described, we will make it right. Contact us within 14 days of delivery at [your support email] with:

• Your order number
• A description of the issue
• Photos of the item and packaging

We'll assess your claim and offer a replacement or refund where appropriate under Australian Consumer Law.

Return Shipping
Where a return is required, return shipping costs are the responsibility of the customer unless the item is confirmed faulty or incorrect.

Processing Time
Approved refunds are processed within 5-7 business days back to your original payment method.

Contact Us
For any issues with your order, reach out to us at dinkdownunder@gmail.com. and we'll respond within 1 business day.