Shipping policy
Shipping Policy
Where We Ship
We currently ship Australia-wide.
Processing Time
All orders are processed and dispatched within 1–3 business days of purchase. Orders are not processed on weekends or public holidays.
Delivery Times
Once dispatched, estimated delivery times are:
- Standard delivery: 7–21 business days
Please note that as an online-first store, our products ship directly from our supplier network. While we work with trusted suppliers to ensure reliable delivery, occasional delays due to customs processing or carrier logistics can occur. We appreciate your patience and will always keep you updated if there is an issue with your order.
Order Tracking
Once your order has been dispatched you will receive a confirmation email with tracking information so you can follow your order to your door.
Delays & Lost Parcels
If your order hasn't arrived within 25 business days of dispatch, contact us at dinkdownunder@gmail.com and we'll investigate immediately.
Contact Us
For any shipping questions or concerns, reach out to us at dinkdownunder@gmail.com and we'll respond within 1 business day.